"Mr. Z sent his regards and apologized for not able to be with you all in this moment. He asked me to do what ever I can to assist you to go through this difficult moment..."
The patient passed away, but their counselor is not around that moment to accompany the parents. After introduced myself and greeting, the parents shared their concerns and also how the previous counselor support them to go through the difficulties.
Thanks for the hard work of previous counselor done, it smoother our process in supporting them.
Wish the baby RIP and the parents able to move on..
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